ShineTIME is the in-school delivery of our education programme aimed to help children build their confidence, resilience, and self-esteem, so they can develop the self-belief needed to improve their grades. We will cover the tools and techniques proven to build resilience. We will deliver ShineTIME to groups of 6 children or train you/your team to deliver ShineTIME across your school. For more information on ShineTIME, you can find this here.

Bookings and payments

We’ll arrange your booking of ShineTIME by phone or email, and we will send you an email confirming your booking.

We will issue you our invoice for delivery of ShineTIME by email. We might issue some invoices later than others, particularly where you have engaged us to provide ongoing work. When we do issue the invoice to you, it is payable on receipt and no later than 7 days from the date of the invoice. If your payment falls overdue, we reserve the right to charge interest on the overdue sum at a rate of 5% per annum above the Bank of England base rate from time to time. Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment. You will then need to pay us the overdue amount, plus the interest.

Cancellation policy

If you wish to cancel your ShineTIME booking, you must give us at least 14 days’ prior written notice of cancellation. If the correct notice is given, we will cancel your booking and no payment will be required. If less notice is given, the full fee will be invoiced to you and will be payable in accordance with these terms.

Safeguarding

When delivering our services in your school, we will work under your safeguarding policy. It is your responsibility to ensure that parental consent has been obtained before children participate in ShineTIME. Please refer to the ‘DBS checks and insurance’ section later in these terms for further information.

ShineTIME Toolkit is a virtual webinar, where we will provide you the knowledge and skills to help support children struggling with their confidence and self-esteem. For more information on ShineTIME Toolkit and the three levels of certification we provide, you can find this here.

Bookings and payment

 

Bookings are made via our website and payment is taken at the time of booking. All payments are taken by Stripe, a third-party payment provider, and you should read its terms and conditions and privacy policy before making payment as this will apply to you.

After booking, we will email you all the information you need to know about the Toolkit. If you’ve not received your email within 48 hours of booking your place, please email us at .

 

Cancellation policy

If you wish to cancel your attendance of ShineTIME Toolkit, you’ll need to give us at least 7 days’ prior written notice of cancellation to be eligible for a refund of your fees paid at the time of booking. We’ll then process your refund and return this to the same payment method you used to pay within 14 days of your cancellation. If less notice is given, you won’t be entitled to a refund.

Your responsibility

Our ShineTIME Toolkit is delivered virtually using video conferencing services, currently Zoom. It is the responsibility of you (or the person participating in the Toolkit, if different) to ensure that they have the appropriate equipment for accessing the Toolkit. We’re not responsible for any errors or failures in relation to their ability to access the Toolkit, including where errors or failures are caused by a loss of connection on our or the participants’ side, a breakdown, or problems with the online software and/or a breakdown or problems with the participants’ internet connection, computer, or system.

Please make sure you turn up on time as the Toolkit will run from and to the agreed start and end times.

TeamTIME is the delivery of our training we deliver in-house to employees on behalf of employers. They might be referred by their employer or come to us directly for our guidance. For more information on TeamTIME, you can find this here.

 

Bookings and payment

We’ll arrange your booking of a TeamTIME service by phone or email, and we will send you an email confirming your booking. If you’ve not received your email within 48 hours of booking your place, please email us at .

If you are booking our TeamTIME services for others, such as your employees, you must ensure and procure that your employees read and agree to be bound by these terms.

We will issue you our invoice for delivery of a TeamTIME service by email. We might issue some invoices later than others, particularly where you have engaged us to provide ongoing work. When we do issue the invoice to you, it is payable on receipt and no later than 7 days from the date of the invoice. If your payment falls overdue, we reserve the right to charge interest on the overdue sum at a rate of 5% per annum above the Bank of England base rate from time to time. Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment. You will then need to pay us the overdue amount, plus the interest.

Consultation session

Staff performance can be impacted by a number of factors. To ensure we’re best able to understand the needs of your team, it is possible that we will have a consultation session with you. This will be undertaken before delivery of TeamTIME, and the time we’ll need to spend with you will vary. The consultation session is a chargeable service, and we will update you on our prevailing fees before the consultation session. We’ll then invoice the additional fee in line with the above.

Cancellation policy

If you wish to cancel your TeamTIME booking, you must give us at least 14 days’ prior written notice of cancellation. If the correct notice is given, we will cancel your booking and no payment will be required. If less notice is given, the full fee will be invoiced to you and will be payable in accordance with these terms.

Your responsibility

We deliver TeamTIME either in person or virtually, using video conferencing services, currently Zoom. Responsibility for having the appropriate equipment for accessing the session rests with the person participating in the session. We’re not responsible for any errors or failures in relation to their ability to access the session, including where errors or failures are caused by a loss of connection on our or the participants’ side, a breakdown, or problems with the online software and/or a breakdown or problems with the participants’ internet connection, computer, or system.

• YourTIME is just as it sounds – it is all about you. We deliver 1-1 sessions to adults or children, helping them work through issues affecting their daily life, such as low self-esteem, stress, low confidence, or poor mental health. For more information on YourTIME, you can find this here.

   

  Bookings and payments

  We’ll arrange your booking of YourTIME by phone or email and we will ask you to make payment to us by bank transfer at the time of making your booking. Once we’ve received your payment, we’ll confirm to you in writing (by email, text or WhatsApp). If we haven’t received your payment at least 72 hours before your session, we will cancel your booking and you should get in contact with us again to arrange.

  Cancellation policy

  Once you have paid in full, if you wish to cancel your YourTIME booking, you’ll need to give us at least 72 hours’ prior written notice of cancellation to be eligible for a refund of your fees paid at the time of booking. We’ll then process your refund and return this to the same payment method you used to pay within 14 days of your cancellation. If less notice is given, you won’t be entitled to a refund.

  Your responsibility

  We deliver YourTIME either in person or virtually, using video conferencing services, currently Zoom. Responsibility for having the appropriate equipment for accessing the session rests with the person participating in the session. We’re not responsible for any errors or failures in relation to their ability to access the session, including where errors or failures are caused by a loss of connection on our or the participants’ side, a breakdown, or problems with the online software and/or a breakdown or problems with the participants’ internet connection, computer, or system.

  Our sessions will start and end at the pre-agreed times, and it is your responsibility to arrive on time so that you have us for the full session. If you are late, please understand that we won’t make up time in lieu at the end.

  Safeguarding

  When delivering our services in your school, we will work under your safeguarding policy. It is your responsibility to ensure that parental consent has been obtained before children participate in YourTIME. Please refer to the ‘DBS checks and insurance’ section below for further information.

  - Any electronic documents e.g. A letter to your GP, a relaxation recording or an invoice, are stored on a password protected computer if they contain personal or sensitive information.

Visiting your premise

 

When we’re providing our services to you at your premises, you must let our team know of any and all health and safety rules and regulations that apply to visitors so that they will be kept reasonably safe while providing the services. We reserve the right to charge you our travel costs for visiting your premises, and petrol will be charged at the prevailing government pence per mile rate.

DBS checks and insurance

 

As we work with children and within schools, we regularly undertake and renew Enhanced Disclosure and Barring Service (DBS) checks on all members of our team that deliver our services to children and/or within schools. We also ensure check the DBS Barred List.

We hold professional liability insurance with Hiscox Insurance Co Ltd and our insurance cover is no less than £5m.

 

Disclaimers

Throughout provision of the services, we will touch on topics surrounding mental health, health, friends and family, finances, and past trauma. These might relate to you or to the children you are in care of. While we are suitably qualified to provide the level of services described on our website, it is important that you understand and acknowledge that discussing these topics with you (or the participant) doesn’t constitute medical advice and we’re not qualified as medical practitioners or mental health professionals. If at any time you have any concerns about your health or mental health, please make sure you seek professional help and guidance as soon as possible.

Outcomes of the services will vary from person to person, and so we can’t guarantee any particular outcomes or results from our services. Any resources or information we provide to you as part of our services is for general information only and doesn’t constitute medical advice, financial advice, or advice relating to the topics discussed. We take all reasonable steps to ensure the information we provide to you is evidence-based, but we can’t guarantee this. You act on our guidance at your own risk.

Any duty of care owed is by us to the participant of the services, and not to any third parties.

Intellectual property rights

Besides the one to one contact we have with those participating in our services, the most important part of our services is the information we provide to you based on our years of learning and experience. We have developed our training resources and methodologies to help you and the children you’re in care develop strategies to deal with such issues as low self-esteem and low confidence and stress. Everything you provide to you as part of our services is our copyright and intellectual property, or we have licensed it from another. We couldn’t possibly list everything, so the below is our non-exhaustive list of our intellectual property this section is protecting:

• training materials
• methodologies
• webinars
• digital recordings shared by us via email or WhatsApp
• visual aids
• layout in the designs of any documents or visual aids we provide to you
• screensavers
• marketing materials
• images
• all text contained within the documents given

(together, we refer to these as “our IP“).

Our IP is strictly protected by copyright. Nothing in these terms shall be deemed to transfer any of our IP rights to you or to anyone else.

You’re allowed to stream or download one copy of our IP onto your personal device. By using our services, you agree that you will:

• not rent, lease, sub-license, loan or otherwise make our IP available to any person without our prior consent
• not copy our IP, except as part of the normal use of our IP
• not remove any product identification, copyright notices or other notices from any of our IP, or any copies of them which you make
• not translate, merge, adapt, vary, alter or modify our IP, nor allow our IP to be incorporated into other programmes
• not disassemble, decompile, reverse engineer or create derivative works from our IP, such as by copying our designs and reproducing for your own personal or business purposes
• comply with all applicable law when using our IP.

If you breach these terms, you may lose your right to use our IP, and you must destroy or return any copies you’ve made.

Please do let us know if you would like to teach the lessons you’ve learned from our services to others by contacting us at .

Liability

 

We won’t be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any contract between you and us.

Our total liability to you for all other losses arising out of or in connection with the contract for sale between you and us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to directly foreseeable loss.

Except to the extent expressly set out in this section, the terms implied by Sections 13 to 15 of the Sale of Goods Act 1979 and by Sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

Nothing in these terms and conditions seeks to limit or exclude our liability for: (i) death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors); (ii) fraud or fraudulent misrepresentation; (iii) breach of the terms implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982; (iv) defective products under the Consumer Protection Act 1987; or (v) any other matter in respect of which liability cannot be excluded or restricted by law.

Where we provide services to you as a consumer, our liability to you under these terms is capped at direct and foreseeable loss. Where we provide services to you as a business, our liability to you under these terms is capped at twice the fees paid by you for our services.

 

Indemnification

You agree to defend, indemnify, and hold us harmless from and against any and all liabilities and expense whatsoever - including without limitation, claims, damages, judgments, awards, settlements, investigations, costs, legal fees, and disbursements - which we may incur or become obligated to pay,  arising out of or resulting from the offering for sale, the sale, and/or use of the services, excluding, however, any such expenses and liabilities which may result from a breach of these terms or sole negligence or wilful misconduct by us. In consideration of and as part of your payment for the services, you hereby release, waive, acquit, discharge, indemnify, defend, hold harmless and forever discharge us of and from all actions, causes of action, contracts, claims, suits, costs, demands and damages of whatever nature or kind in law or in an equity arising from the services.

Force majeure

 

We won’t be liable for any failure or delay in performing our obligations under these terms where our failure or delay is due to a cause beyond our reasonable control (“force majeure event”). Such force majeure events include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic, pandemic or other natural disaster, or any other event that is beyond our reasonable control.

If a force majeure event is likely to adversely affect our performance of any of our obligations under these terms:

• we will inform you as soon as is reasonably possible
• we will take reasonable steps to minimise the delay
• to the extent that we can’t minimise the delay, our affected obligations under these terms will be suspended and any time limits that we’re bound by will be extended accordingly
• we’ll inform you when the force majeure event is over and provide details of any new dates of our services
• if the force majeure event continues for more than 60 days, we’ll cancel your booking and the legal contract with you and inform you of the cancellation. We’ll refund you any fees paid to us for your cancelled booking within 14 days of cancellation by using the same payment method that you used when you paid for your booking.

Confidentiality

 

The nature of the services means that participants will most definitely share private, personal and confidential information with us. We promise that we will keep all information confidential, and we agree not to disclose, reveal, or make use of any confidential information discussed during the services. By agreeing to these terms, you also agree to protect our confidential information.

Confidential information includes but isn’t limited to, information disclosed in connection with these terms, personal information, ideas, any business and career practices, materials, content, documents, video and audio recordings, presentations, resources, downloads, podcasts, workbooks or any other confidential and/or proprietary information. Confidential information doesn’t include information rightfully obtained from a third party or is already in the public domain.

Both you and we will keep confidential information in strictest confidence and shall use their best efforts to safeguard the confidential information and to protect it against disclosure, misuse, espionage, loss and theft. There may be occasions where we can break our promise of confidentiality. This is if there is a serious risk to you or to a third party’s life, or where we are required to do so by law or by a government authority.

 

Data protection

 

We are committed to protecting your privacy and the privacy of participants of our services. We’re registered with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk), and our registration number is ZA883385.

We comply with applicable data protection legislation, including the retained EU law version of the General Data Protection Regulations (2016/679) and the Data Protection Act 2018. We will only use your personal information as set out in our privacy policy and our cookie policy.

Behaviour in groups

We might provide our services to you as part of a group, and it is crucial that the group is a safe space where participants feel supported and respected. We ask that you are always polite, kind, supportive and respectful to other members. It is important you understand that we are not responsible for the behaviour, actions, or views of other participants, and can only ask that everyone respects the privacy and confidentiality of others. If you break the standards we set, we can terminate our contract for the provision of services to you (or the participant you have arranged to receive the services) immediately. If this happens, you will not be refunded any sums paid to us for services not yet received.

 

Changes to these terms. We reserve the right to change and amend these terms from time to time. You should check back regularly to ensure you are reading the most up to date version of these terms, as the same will apply to your use of the services at all times.

No waiver. No failure or delay by us in exercising any of our rights under these terms shall be deemed to be a waiver of that right, and no waiver by us of a breach of any provision of these terms shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

 

Severance. In the event that one or more of the provisions of these terms is or are found to be unlawful, invalid, or otherwise unenforceable, that or those provision(s) will be deemed severed from the remainder of these terms. The remainder of these terms shall be valid and enforceable.

Notices. If you need to serve a notice on us, it will be deemed sufficiently given if you email it to us, and the time of delivery will be the time of transmission. Please send any notices to us by email to

and we will use the email you give us when you sign up to our services. If your contact details change, please let us know. This doesn’t apply to the service of legal proceedings, which can’t be emailed.

These terms and any other document specifically referred to herein contains the entire agreement between us and you with respect to its subject matter and formation. These terms supersede and extinguish any and all previous agreements, representations, warranties, promises, assurances, and understandings between the us and you relating to its subject matter and formation.

Unless it expressly states otherwise, these terms don’t give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these terms.

These terms and any non-contractual obligations arising hereunder, are governed by, and interpreted according to the law of England and Wales and all disputes arising under these terms (including non-contractual disputes or claims) are subject to the exclusive jurisdiction of the English and Welsh courts.

If you need to contact is for any reason, please call us on 01485 472 074 or email us at .